Meet the CX services offering that supports businesses with their data-driven transformation initiatives. 

Empower

Strategic Consultancy

The customer is the most important asset in any organization. Yet many businesses often become disconnected from improving their CX, finding themselves caught between business strategies and ROI. Instead, brands must commit to the journey of transformation. Silverbullet’s Empowerment pillar is designed to enable just that.

The organisation enables its clients to identify opportunities, develop monetization and growth strategies, and fuel agility and organizational change — all to meet and exceed rapidly shifting customer expectations.

  • Data Intelligence
  • Gap analysis
  • First-party data strategy design
  • Roadmap design

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Build

Implementation & Integration

Brands win or lose based on the ability to deliver connected experiences at the scale and speed of customer expectations.

To succeed, they need a new approach to CX technology to collect, store and manage data for activation. With Silverbullet’s Build pillar, clients can take advantage of a full array of flexible, scalable, and technical projects to drive efficiencies across their CX investments, and quickly realize the business benefits of connected CX.

  • Technology Implementation
  • Data Integration
  • Tech Stack Management

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Activate

CX Activation

Understanding audiences deeply enables enterprises to deliver world-class customer experiences, offering a value exchange at every marketing touchpoint to earn attention, drive response, and connect the user journey.

Silverbullet’s Activation pillar blends its data prowess with expertise in connected, seamless and personalized CX journeys to deliver outcomes that matter.

  • Customer Journey Orchestration
  • Marketing Automation
  • Data Enrichment
  • Insights and optimisation
  • Use Case Design and Execution

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Measure

Value Realisation

In a fragmented world, measurement and cohesive reporting are expected from clients. The need to measure and analyse across devices, channels, and technologies is key in realising ROI and informing better business decisions.

Silverbullet’s Measure pillar is focused on value, accountability and return on investment. Whether that be monetary value in being able to demonstrate return-on-investment (ROI), or insight-driven value to help our clients identify customer insights and/or organisational efficiencies.

  • Insights and analysis
  • Bespoke insight dashboards
  • Investment ROI
  • Campaign reports

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